PRE-PM2: HD Supply
HD Supply Facilities Maintenance (hdsupplysolutions.com) is a leading supplier of Maintenance, Repair and Operations (MRO) products to owners and managers of multifamily, hospitality, educational and commercial properties; healthcare providers; and municipal and government facilities. HD Supply Facilities Maintenance has 43 distribution centers, a fleet of more than 700 delivery vehicles and 27,000 items in stock and is a business unit of HD Supply (hdsupply.com), one of the largest industrial distributors in North America.
Headquartered in San Diego, Calif., HD Supply Facilities Maintenance employs more than 700 full-time associates at 10 Customer Contact Centers across the United States and Canada. Their dedicated team of associates is passionate about making each customer experience exceptional. Through their award-winning Voice of the Customer (VOC) Program and use of cutting-edge technologies including Voice Analytics, HD Supply Facilities Maintenance ensures they are not only capturing customer feedback, but using it to develop and implement real solutions to continuously improve their customer’s experience.
Technologies used include:
- Avaya Call Center Technology Solutions
- Workforce Management/ Workforce Optimization
- Verint Quality Monitoring and Speech Analytics
- Salesforce.com CRM