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Contact Center Expo & Conference brings in some of the most dynamic and inspiring personalities to kick-start the conference mornings. We look for presenters who are entertaining and who have a story to tell that relates to our day-to-day lives and can inspire us to success.   Keynotes in the past have included: TV Personality & Entrepreneur, Bill Rancic; CEB Executive Director & Author, Matt Dixon; Customer Experience speaker and Author, Dayna Steele; and Leadership Speaker, Coach, and Author, Steve Farber. 

BELOW ARE THE KEYNOTE PRESENTATIONS FROM 2014.
Check back for an update of Keynotes for 2015.

How to Succeed in Business and Life

Wednesday | 8:30 AM – 10:00 AM

Gaining a Competitive Advantage in a Customer Driven World

Wednesday | 4:00 PM – 4:45 PM

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

Thursday | 8:30 AM – 10:00 AM

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES

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