ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Call Center Training

ICMI Call Center Training brain waves image

ICMI: Your Partner For Call Center Training & Education

With over 30 years of industry experience, ICMI offers highly interactive, consultative-based, and highly-rated call center training and education for all levels and roles. Our content focuses on critical areas such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).

Why Train with ICMI?

contact center training expertise


We’ve been training call center professionals longer than anyone else on the market today. We know what works, what drives value, and how to stay ahead of the game.

full-service contact center training

Full -Service

With a wide range of 20+ call center courses, vital training topics in every major role, and 4 different online/in-person course delivery options, ICMI is the ultimate one-stop-shop.

results oriented contact center training


ICMI set the standards for effective call center training. We utilize a results-first approach to all course content, featuring highly interactive, real-world elements proven to drive value.

Get Started!

Browse through ICMI's full list of call center training courses.


Download the Training Catalog for a complete list of ICMI offerings.


Have a specific question about ICMI Training offerings? Get your answers here.


Special Training Offers >>

By choosing ICMI for your call center training, you're not just getting cutting-edge courses, you're getting a lifelong professional development partner. We're fully dedicated to this industry and motivated by seeing our partners optimize their operations and transform their careers.

Course Delivery Methods

Private Group Training

client site contact center training icon

Type: Live Trainer

Location: In-person or virtual


Have an ICMI expert deliver one or more courses privately to your team. This delivery method is cost-effective for large groups, and can consist of course content that is customized to your company's exact needs.


Training Symposiums

training symposium icon 2020

Type: Live Trainer

Location: Varies (3X per year)


Public training designed specifically for contact center leaders. This delivery method features a customizable schedule, networking, and our most collaborative and immersive learning environment..


Live-Virtual Training

virtual contact center training

Type: Live Trainer

Location: Your computer


Combines live training & online learning into a convenient and interactive hybrid. Ask questions, get feedback, and collaborate with others within ICMI's virtual classroom environment.


Online Training

online contact center training icon

Type: On Demand

Location: Your computer


These self-paced courses are ideal for ramping up call center agents on critical skills. Our online training has interactive elements baked right into the courseware, providing convenience without sacrificing quality.


ICMI Training Special Offers and Announcements

Conference Combo Deal


Training + Conference Combo

Get a free pass to Contact Center Expo when you buy any ICMI course! (ends 10/9).

Agent Development Program


"Essential Skills and Knowledge for Management" - Free Sample Lesson

Get a sneak peek at lessons and activities directly from the course workbook!

Virtual Training Symposium Early Bird Savings


Free Online Agent Development Program Demo

Take our online, on demand agent training platform for a spin - completely free!

Get ICMI Training announcements and offers like these, right in your inbox: