ICMI: Your Partner For Call Center Training & Education
Contact center leaders were forced to make a lot of sacrifices in 2020, especially when it came to training and developing their teams. Remote training and onboarding, coupled with declining budgets and virtual/online training fatigue have had a major impact on operations around the world. Trust ICMI's 30 years of industry experience delivering highly interactive, consultative-based, and highly-rated call center training to help you bridge the gaps created by these trying times.
Our course content focuses on critical areas such as process improvement, employee engagement, improving service levels, optimizing operations, and raising the overall value of the center. Make 2021 a successful year by investing early in your contact center's training and development - partner with ICMI today.