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Business Associates

ICMI has selected only the best instructors in the industry to deliver our course offerings. These instructors are well known for their experience in our industry and their ability to deliver a quality course experience.

Interested in learning more, click here.

Andy Traba
Andy Traba

Andy Traba is VP of Product Marketing at NICE, helping brands create experiences that flow. Today he focuses on how organizations deliver CX@Scale and has a successful track record in driving innovation strategies...

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Brad Cleveland

Brad Cleveland is known globally as one of today’s foremost experts in customer strategy and management. He has worked across 45 states and 60 countries for clients as diverse as American Express,...

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Todd Gladden
G. Todd Gladden

As the VP – US Operations, Todd specializes in the areas of Workforce Management Operations, Operational Process Consulting and Learning/Development.  With over 35 years experience, holding managerial and executive positions in the Telecom, Utility and Contact Center industry, he brings...

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Headshot for Josh Streets
Josh Streets

Scoreboard Group, CEO and Founder

Josh Streets is the CEO & Founder of Scoreboard Group Consulting, a company focused on partnering with HDI and ICMI to help companies find and implement the right technologies to improve the employee and customer...

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Wendy Fowler

Wendy Fowler is a seasoned industry expert with 27 years of broad contact center experience with an emphasis on workforce management and quality management. Wendy has a proven track record of implementing and reengineering workforce management and quality management programs...

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Laura Grimes

Laura is CEO of Harrington Consulting Group Inc. She is an experienced consultant with over 20 years of successful business planning, project management, traffic engineering and resource management. Laura draws on her dynamic and innovative background in service and manufacturing...

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Dawn Ellis
Dawn  Ellis

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