In two days, this course will help experienced and new trainers uncover attitudes, techniques, and tools that make training more effective and that will develop their training skills and refresh their abilities.
Contact Centers often use supervisors or subject-matter experts in the training role. This allows them to bring their wealth of experience into developing others, but effective training is a skill that includes more than just knowing the material and being able to speak to groups. Participants will leave the course with a solid understanding of what makes for good training as well as a whole new host of training activities and trainer tips and tricks that they can immediately use to make their training more effective.
Workbook Sneak Peek
Get an inside look at the course content, with lessons taken right from the official workbook!
Free Sneak Peek