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Build agent commitment and motivation through a basic understanding of how contact centers operate and how individual agents contribute to the success of the entire organization.
Raise commitment to the job by helping agents understand how contact centers work, the key role they play, and how their actions directly impact customers and their fellow employees. This course can help agents move from feeling like they are just cogs in a machine to empowering them through understanding how that machine (the contact center) works.
List Price: Varies
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.