ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Contact Center Supervisor Training Courses




Contact Center Coaching For Supervisors

Improve agent and customer satisfaction through this proven coaching model.

Contact Center Supervisor Fundamentals

Advance the success of your call center and achieve your career goals with a solid foundation in planning and managing an exceptional call center.

Metrics and Data For Supervisors

This course is designed to help front-line managers and supervisors understand metrics, what they mean and how they are best used.

Monitoring and Coaching

Design a comprehensive, cost-effective monitoring and coaching program.

People Management For Supervisors
Attend this one-day course to learn the key principles to agent interviewing, hiring, on-boarding, and managing effectively.
Supervisor Leadership Development Program

Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.