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Supervisor Leadership Development Program

Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.

Monitoring and Coaching

Design a comprehensive, cost-effective monitoring and coaching program.

Contact Center Supervisor Fundamentals

Advance the success of your call center and achieve your career goals with a solid foundation in planning and managing an exceptional call center.

Contact Center Coaching For Supervisors

Improve agent and customer satisfaction through this proven coaching model.

Metrics and Data For Supervisors

This course is designed to help front-line managers and supervisors understand metrics, what they mean and how they are best used.

People Management For Supervisors
Attend this one-day course to learn the key principles to agent interviewing, hiring, on-boarding, and managing effectively.