Course Listing

Improve agent and customer satisfaction through this proven coaching model.

Advance the success of your call center and achieve your career goals with a solid foundation in planning and managing an exceptional call center.

Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.

This course is designed to help front-line managers and supervisors understand metrics, what they mean and how they are best used.

Design a comprehensive, cost-effective monitoring and coaching program.

Attend this one-day course to learn the key principles to agent interviewing, hiring, on-boarding, and managing effectively.