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Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.
Design a comprehensive, cost-effective monitoring and coaching program.
Advance the success of your call center and achieve your career goals with a solid foundation in planning and managing an exceptional call center.
Improve agent and customer satisfaction through this proven coaching model.
This course is designed to help front-line managers and supervisors understand metrics, what they mean and how they are best used.