Course Listing

Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.

Design a comprehensive, cost-effective monitoring and coaching program.

Advance the success of your call center and achieve your career goals with a solid foundation in planning and managing an exceptional call center.

Improve agent and customer satisfaction through this proven coaching model.

This course is designed to help front-line managers and supervisors understand metrics, what they mean and how they are best used.

Attend this one-day course to learn the key principles to agent interviewing, hiring, on-boarding, and managing effectively.