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Try our Virtual Classroom for free, where you'll be experiencing a condensed version of our flagship course "Essential Skills and Knowledge for Effective Contact Center Management."
Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.
Design a comprehensive, cost-effective monitoring and coaching program.
Maximize the value of your quality program by learning how to develop and optimize your quality monitoring forms.
Improve agent and customer satisfaction through this proven coaching model.