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Managing Customer Contacts with Quality

Agents will learn and practice contact-handling skills, including active listening, call control, word choice, and more.

Agent Development Program

This comprehensive training program provides agents with a complete foundation of customer service and contact management skills.

Managing Difficult Customers

Teaches agents valuable strategies for dealing with a variety of difficult customer interactions and managing stress.

An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.

Blending Sales and Service

Teaches agents the fundamental skills and techniques that will give them the confidence to increase their sales potential.