Chat with us, powered by LiveChat
Advertisement

Explore Our Courses


CHOOSE YOUR LEVEL








SORT BY





FILTER BY TOPIC

Handling Difficult Customers

This course provides insight and guidance for avoiding escalations, call control, word choice, and difficult customer interactions.

Customer Management Basics
This course serves to build a foundation of customer management skills for contact center agents.
Sales Skills Essentials
This course builds sales skills and techniques for contact center agents.
Managing Customer Contacts with Quality

Agents will learn and practice contact-handling skills, including active listening, call control, word choice, and more.

Managing Customer Contacts with Quality | Virtual Symposium

Agents will learn and practice contact-handling skills, including active listening, call control, word choice, and more.

Managing Difficult Customers

Teaches agents valuable strategies for dealing with a variety of difficult customer interactions and managing stress.