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Contact Center Agent Courses


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An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.

Customer Service Representative

Discover how to make every customer interaction exceptional.

Managing Difficult Customers

Teaches agents valuable strategies for dealing with a variety of difficult customer interactions and managing stress.

Multichannel Communications for Agents

Agents will learn and practice contact-handling skills, including active listening, call control, word choice, and more.