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Contact Center Agent Courses


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An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.

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Contact Center Representative

Discover how to make every customer interaction exceptional.

Client SiteVirtual Classroom
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Managing Difficult Customers

Teaches agents valuable strategies for dealing with a variety of difficult customer interactions and managing stress.

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Multichannel Communications for Agents

Agents will learn and practice contact-handling skills, including active listening, call control, word choice, and more.

Client Site
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