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Agents will learn and practice contact-handling skills, including active listening, call control, word choice, and more.
This comprehensive training program provides agents with a complete foundation of customer service and contact management skills.
Teaches agents valuable strategies for dealing with a variety of difficult customer interactions and managing stress.
Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.
Teaches agents the fundamental skills and techniques that will give them the confidence to increase their sales potential.