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We’ve all heard the saying, “The customer is always right.” But what do we do when the person on the other end of the line is unwilling to accept what you have to say, remains dissatisfied, or even becomes abusive?
Through ICMI’s Managing Difficult Customers course, you’ll learn valuable strategies for dealing with a variety of difficult customer interactions and take big steps toward managing your and your customers’ stress.
List Price: Varies
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.