Call Center and Contact Center Resources

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Call Center and Contact Center Resources

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3 strategic ways to use AI for CX
Date Published January 19, 2026 - Last Updated January 21, 2026
For every contact center, the big elephant in the room for 2026 is AI. So much possibility, so many unknowns, so much pressure to deploy, so much! No technology is evolving faster,... Read More
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AI Took the Easy Calls. Now Your Best Agents Are Leaving.
Date Published January 13, 2026 - Last Updated January 13, 2026
Something unexpected is happening in contact centers that have successfully deployed AI. Call volumes are dropping, automation rates are climbing and executives are celebrating. Meanwhile, agents are reporting higher stress levels, and... Read More
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How Generative AI is Transforming Contact Centers: Challenges, Opportunities, and the Path Forward
Date Published January 08, 2026 - Last Updated January 09, 2026
Contact center decision-makers face massive technology-driven transformations that impact customer engagement, agent experience, and workforce management; and the rise of generative AI is turbo-charging these dynamics. But use cases and ROI for... Read More
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4 Ways to Talk Honestly About AI in the Contact Center
Date Published December 02, 2025 - Last Updated December 02, 2025
If you’re not hyperventilating about AI yet, you’re just not getting it. AI is a magical solution that can handle 100% of customer interactions flawlessly. AI will cut costs, reduce headcount, enable... Read More
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Why Your Next Customer May not be Human
Date Published November 17, 2025 - Last Updated November 17, 2025
CX leaders have spent years optimizing journeys for human behavior. Why shouldn't they? Customers are human, right? Not for long. A growing share of your customers will soon be AI agents acting... Read More
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4 Agentic AI Mythbusters
Date Published September 15, 2025 - Last Updated September 15, 2025
With the technology not even a year old, most organizations are still experimenting with Agentic AI pilots or even just “AI-curious.” Yet, a small group of early adopters are already running Agentic... Read More
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Lost in Translation: What Accent Tech Reveals About Bias, Clarity and Connection
Date Published August 13, 2025 - Last Updated August 13, 2025
In a Slack conversation among CX professionals, Luke Jamieson raised a simple question as part of a CX question of the week on the CX Accelerator: What are the real implications of... Read More
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Engineering the Future of Contact Center Transcription in Real-time
Date Published July 30, 2025 - Last Updated July 30, 2025
When we launched ElevateAI in 2023, our mission was clear: get transcription right for the contact center. Not just accurate – but actionable. Not just fast – but domain-tuned, latency-aware, and enterprise-ready.... Read More
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Real-World AI for Contact Centers: Meet ElevateAI
Date Published July 16, 2025 - Last Updated July 16, 2025
Artificial intelligence (AI) in the enterprise isn't just about big ideas – it's about building the right tools for the right problems. That’s exactly how ElevateAI came to life. Established as an... Read More
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How AI Is Reshaping the Role of Contact Center Agents
Date Published April 01, 2025 - Last Updated April 01, 2025
The conversation around AI’s role in contact centers is everywhere – from LinkedIn to boardrooms. While some speculate about full automation, the reality is more nuanced. We often hear the question: Is... Read More
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