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Making the Most of Extraordinary Circumstances: Optimizing Contact Center Operations

Making the Most of Extraordinary Circumstances: Optimizing Contact Center Operations

Published: Jun 18, 2020

Pages: 17

Sponsor:

Are you ready to see the COVID-19 crisis as a springboard to make a leap forward rather than a setback?

In response the COVID-19 global health crisis, contact centers scrambled to adapt to working from home. While some had experience with a limited number of work-from-home agents, most relied on physical contact centers to bring agents together. Operating a contact center with a fully remote workforce presents unique challenges that are unfamiliar to most organizations.

This toolkit provides the specific, actionable guidance your team needs to make the most of their new normal. You can succeed by staying connected, evaluating your procedures, perfecting your technology, and making wise decisions about the future. Instead of seeing this crisis as a setback, use it as a springboard to make a leap forward.

 

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Topics: Best Practices, Coronavirus, Workforce Management

 

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