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Future-Proof Your Contact Center: A Guide to Improving Employee Experience, Customer Experience, and Technology

Cover for future-proof the contact center toolkit

Published: Feb 08, 2019

Pages: 16

Sponsor: ICMI Logo

Are you ready to meet the needs of your future customers and workforce?

The ways we work, communicate, and live are changing more rapidly than ever before. With the advent of subscription services like Stitch Fix and Blue Apron, and the speed and convenience of companies like Instacart and TaskRabbit, customer expectations are evolving, and the bar for exceptional customer experiences is rising. As unemployment rates continue to decline and contact centers struggle to staff up, employee expectations are shifting, too.

Filled with practical templates and guides and insight from industry thought leaders, this toolkit will help you future proof your contact center and set you up for success in 2019 and beyond.


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