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Published: Aug 27, 2018
Ready to develop and deliver more effective curriculum and improve the ROI of your training program? Read this ebook and get ready to take notes!
Plenty has been written about why training fails, why executives don’t see the value, or why agents leave before they’re ever ready to step on the floor and take their first call. While we can learn a lot from what doesn’t work, there’s even more to learn when we focus on what does works in training. This ebook highlights nine different training techniques that have been proven to work, along with concrete examples for using each technique in contact center training.
Ready to develop and deliver more effective curriculum and improve the ROI of your training program? Keep reading and get ready to take notes—download this important toolkit today!
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These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.