SVP, Content Marketing, Genesys
As the SVP of content marketing at Genesys, Janelle Dieken is responsible for the lifecycle of Genesys solutions, including innovation concepts, competitive intelligence, product marketing, and financial sales tools and analytics to drive continued business growth. She has a track record in building high performing teams, thrives on leading cross-functional strategic initiatives, and is passionate about storytelling. Janelle joined Genesys in 2003 as a solutions consultant and prior to her current role, also led the global Genesys Business Consulting practice with a certification in Global Customer Experience Management and formal training in service design.
Prior to joining Genesys, Janelle implemented Genesys solutions and led professional services engagements as a technical consultant for Cap Gemini and Ernst & Young. Janelle holds a bachelor’s degree in mathematics and computer science from Illinois Wesleyan University.