Lauren Maschio has more than 20 years of marketing leadership experience in the high technology industry, with more than 10 of those years in the contact center market. As a NICE product marketing manager for the quality management solutions in the WFO portfolio, Lauren is responsible for driving strategy and thought leadership, campaigns, and sales enablement. Prior to joining NICE, Lauren held senior-level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel), and CrossComm. She received her bachelor’s degree in marketing from Babson College and her MBA from Northeastern University.

Fancy Mills has 20 years of experience specializing in training, consulting, recruiting, and workforce management.

Fancy's experience is focused in the technical support and contact center industries. As a Certified Workforce Manager, she has assisted companies in developing staffing and workforce management best practices and standard operating procedures. As a corporate trainer since 2000, she has certified thousands of support professionals, managers, directors, and corporate trainers around the world in virtual and classroom environments. In addition to training, she has developed and facilitated customized curriculum and training for Fortune 500 companies in the areas of process improvement, quality management, customer service, presentation, communication, and time management skills. Fancy has also served as a session speaker for various industry conferences and events such as Fusion, HDI, and ATD, and was also a speaker for the 2016 TEDx TAMU, speaking on The XYZ Strategies for Succeeding in a Multi-Generational World.