While the core fundamentals of contact center management have remained fairly consistent, the technology that we use, and the way we use that technology to meet the evolving needs of today’s connected customers has changed significantly.
The right tools and technology can simplify processes, increase agent and customer satisfaction, and improve overall operations. But with shrinking budgets, growing needs, and technology evolving so rapidly, how do you keep up? Selecting the right tools, getting executive buy-in, and then carrying out new processes can be a challenge.
Can you relate?
Whether your contact center is large or small, implementing new technology is never an easy task. Though the challenges may vary from center to center, they always exist. What are the biggest technological challenges facing contact centers today, and how can your contact center overcome these challenges? We’ll explore the pain points and discuss the solutions.
Hear from two ICMI community leaders, Lindsey Weems, a small contact center expert, and Todd Hixson, a seasoned veteran with larger customer service centers, as they explore the technology obstacles that today’s contact centers face.
During this webinar you will learn:
The top 3 challenges contact centers must overcome when implementing new technology.
Solutions for overcoming technology challenges in the contact center.
New tools and technologies that contact centers of all sizes and industries can implement to improve efficiency and performance
We’ll also hear from USAN COO, Loyd Olson who will share information about their exciting new product, USAN Voice Suite, an all-in-one contact center solution in the cloud that provides call centers of any size with a modular and expandable set of communications and engagement capabilities that can be quickly deployed and scaled from smaller operations to highly customized enterprise implementations.