ICMI Book Club Discussion:
The Culture Engine

Date: Available On-Demand

Time: Watch It Now

Speaker: Chris Edmonds

Moderators: Erica Marois


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Chris Edmonds, Author of Culture Engine, discusses driving positive culture change in your contact center and other deep insights from his book.

As a customer service leader, you’re more aware than ever of how important culture is to employee engagement, morale, and customer satisfaction. Culture-building doesn’t happen overnight, it’s an ongoing process. How can managers balance their day-to-day responsibilities all while driving a high performance culture? Chris Edmonds' book, The Culture Engine, provides a framework.

The Culture Engine is the current featured book for ICMI’s all new book club. Join us on February 17th for a live book discussion with author Chris Edmonds. He’ll share deeper insight on many of the concepts discussed in the book, and will also take time to answer your questions live!

Want to submit your questions ahead of time? You can do so in our Goodreads group discussion board, or you can ask your questions using the hashtag #ICMIbookclub

Attend this webinar to learn:

  • How to clarify your team’s purpose
  • How to drive positive culture change in your contact center
  • How to transform your hiring and onboarding process to fit your desired culture

Join us for this interactive and informative discussion—complete with best practices, practical tips, and live Q&A.

Chris Edmonds

Chris Edmonds

Founder & CEO, The Purposeful Culture Group

Chris Edmonds is a sought-after speaker, author, and executive consultant who is the founder and CEO of The Purposeful Culture Group. After a 15-year executive career leading high performing teams, Chris began his consulting company in 1990. He has also served as a senior consultant with The Ken Blanchard Companies since 1995. Chris is one of Inc. Magazine’s 100 Great Leadership Speakers and was a featured presenter at SXSW 2015.

Chris is the author of the Amazon best seller The Culture Engine, the best seller Leading At A Higher Level with Ken Blanchard, and five other books. Chris' blog, podcasts, research, and videos can be found at Driving Results Through Culture. Thousands of followers enjoy his daily quotes on organizational culture, servant leadership, and workplace inspiration on Twitter at @scedmonds.

Erica Strother headshot

Erica Marois

Content Manager, ICMI

Erica Marois is the Content Manager at ICMI. With a background in marketing, public relations, and social media, she brings more than ten years of community management experience to ICMI. Having been at ICMI for more than 5 years now, she's also become a thought leader in the customer experience space. Erica manages ICMI's robust network of community contributors - 500 strong! She also hosts ICMI's weekly tweet chats that feature dynamic, interactive discussions with thought leaders and innovators in the contact center community. In addition, she produces ICMI's webinars and many other content initiatives like Contact Center Insider newsletter. Lastly, Erica employs her creative viewpoint on community engagement at ICMI events, managing ICMI's Global Contact Center Awards Program, and Movers & Shakers initiative, as well as working with attendees to enhance their event experience. Erica is a connector of people - in any medium - and loves bringing contact center leaders together to solve problems.

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