To register, fill out all required fields.
Chris Edmonds, Author of Culture Engine, discusses driving positive culture change in your contact center and other deep insights from his book.
As a cu
stomer service leader, you’re more aware than ever of how important culture is to employee engagement, morale, and customer satisfaction. Culture-building doesn’t happen overnight, it’s an ongoing process. How can managers balance their day-to-day responsibilities all while driving a high performance culture? Chris Edmonds' book, The Culture Engine, provides a framework.
The Culture Engine is the current featured book for ICMI’s all new book club. Join us on February 17th for a live book discussion with author Chris Edmonds. He’ll share deeper insight on many of the concepts discussed in the book, and will also take time to answer your questions live!
Want to submit your questions ahead of time? You can do so in our Goodreads group discussion board, or you can ask your questions using the hashtag #ICMIbookclub
Attend this webinar to learn:
- How to clarify your team’s purpose
- How to drive positive culture change in your contact center
- How to transform your hiring and onboarding process to fit your desired culture
Join us for this interactive and informative discussion—complete with best practices, practical tips, and live Q&A.
Speaker
|
|
Chris
Edmonds
Founder & CEO, The Purposeful Culture Group
|
Chris Edmonds is a sought-after speaker, author, and executive consultant who is the founder and CEO of The Purposeful Culture Group. After a 15-year executive career leading high performing teams, Chris began his consulting company in 1990. He has also served as a senior consultant with The Ken Blanchard Companies since 1995. Chris is one of Inc. Magazine’s 100 Great Leadership Speakers and was a featured presenter at SXSW 2015.
Chris is the author of the Amazon best seller The Culture Engine, the best seller Leading At A Higher Level with Ken Blanchard, and five other books. Chris' blog, podcasts, research, and videos can be found at Driving Results Through Culture. Thousands of followers enjoy his daily quotes on organizational culture, servant leadership, and workplace inspiration on Twitter at @scedmonds.
|
|
Erica
Marois
,
|
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
ICMI/UBM Privacy Statement
Topics: