This informative webinar covers the latest customer service trends, and reveals the most common obstacles contact center agents and customers face in this multichannel world and how to overcome them. You’ll learn how to empower every agent to be your best agent!
Smartphones, tablets, and wearable technology all make life more convenient, but when one thing goes wrong in our “World of Connected Things”, it can be a nightmare for consumers and support teams.
Today’s customers want easy and immediate solutions to their problems. Contact center managers and agents are under increased pressure to achieve first contact resolution and lower cost per contact, all while lowering handle time and improving customer satisfaction. This can feel overwhelming, but with the right training, processes, and technology it doesn’t have to be so stressful!
ICMI Senior Analyst Justin Robbins will reveal today’s biggest challenges for multichannel contact center agents, and Amy Millard, VP Marketing, Support.com will share how you can take your support to the next level by optimizing live customer support interactions. Plus, you’ll learn how to simplify and transform both the agent and customer experience.
During this webinar you will learn:
The biggest challenges customer support teams face today
The most common obstacle customers now face when seeking support
How to empower your agents to meet the needs of today’s connected customers
Steps you can take to transform both the agent and customer experience
Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.