Join ICMI and Dialpad in this webinar where we’ll look at tested tools and tactics for elevating agent longevity, training, and performance. From AI and automation to self-service and omnichannel support, our panel of experts will share their insights on how to invest in your agents so they feel well-equipped, confident and empowered to take customer service to the next level.
You can expect to learn:
- Top causes and blind spots leading to agent burnout
- How automating in the right ways can increase agent efficiency and reduce burnout
- Where AI tools can have day-one impact – on coaching, scheduling, and management
- How self-service options, chatbots and omnichannel support enhance customer delight
Register now!