Prepare your contact center for the age of the customer with this webinar.
In this webinar, Justin Robbins shares the latest research on the state of technology in contact centers, reviews key principles for migrating from the analog to digital contact center environment, and provides tips and advice on preparing your agents to thrive in this new environment. You’ll also hear from contact centers that have successfully made the transition—they’ll share how they did it, and they’ll share the lessons they learned along the way.
Watch the webinar to learn:
- How to communicate the digital contact center’s value to your agents – including their role in customer service excellence
- How to prepare agents to interact across multiple customer contact channels
- How to make your transition a success, based on real examples and best practices from leading contact centers
Join us for this interactive hour, complete with live audience Q&A. Invite your team members and make it a lunch-and-learn!
Watch It Now!