Join us on Wednesday, September 18 to hear current statistics and best practices for measuring contact center progress!
Identifying, tracking, and reporting on the right metrics and KPI’s is critical for the management of the contact center. Everything from the strategic positioning of the contact center to staffing, scheduling and operational needs depends on getting the metrics right. Benchmarking helps organizations understand where they can improve and where they are excelling compared to the competition.
In this webinar, benchmarking expert Jeff Rumburg will discuss current statistics and best practices for measuring contact center progress towards your goals.
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Reserve Your Spot!