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Partnering with AI to build the next generation contact center
Date: June 13, 2023 Time: 2:00 pm ET
Presenters:
Alan Ranger Vice President of Global Marketing , Cognigy
David Myron Principal Analyst, Contact Center Technologies , Omdia
Moderators:
Tim McElgunn Principal Analyst , ICMI
Overview: Read More
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Sponsored by
How CX will help your organization survive or thrive in an uncertain economy
Date: June 21, 2023 Time: 2:00 pm ET
Mark Ungerman Product Marketing Director , NICE CXone
Salina Ferrow Founder and CEO , Contribution Consulting, LLC.
Kiki Chocklett Consultant , Shadowbox CX
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Promise and Reality - Artificial Intelligence in the Contact Center
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The Evolving Contact Center: Customer Service Insights and Predictions
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Is There a Place for Video in the Contact Center?
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The Secret to Making Agents Jump for Joy: The One Thing Employers of Choice Never Miss
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Start Your Engines: How Gamification Can Drive Contact Center Retention, Engagement, and Performance
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Industry Insights – Trends Driving Change in the Contact Center
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Is 2023 the Year of Experience Management?
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Is Your Knowledge Management Program Delivering ROI? Prove It!
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The State of EX and CX in 2022 and Beyond
Published December 15, 2021
Unlocking Hidden Insights from Your Contact Center: How to Drive Experience, Improve Compliance, and Increase Revenue
Published March 3, 2022
Optimizing CX to Create Strategic Value in the “Next Normal”
Published November 17, 2021
Channel Proliferation Creates Challenges -- and Opportunities -- for Evolving Contact Centers
The Truth About Customer Care: 3,500+ Consumers Tell It Like It Is
Digital Transformation: How to Overcome Common Operational Obstacles
Published September 30, 2021
Words Matter: What Leaders Can Learn from What Customers Say
Published August 18, 2021
All Aboard the Contact Center AI Train: Making the Case for Value
Published May 12, 2021
