ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Advertisement

Webinars

Upcoming Webinars

Start Your Engines: How Gamification Can Drive Contact Center Retention, Engagement, and Performance

Date: February 16, 2022
Time: 2:00 pm ET

Presenters:

Jenny Dempsey  

Jenny Dempsey
Consumer Experience Manager , Apeel Sciences

Vern Fernandez  

Vern Fernandez
Senior Manager , Contact Center Excellence at Jabra


Moderators:

Headshot for Tim McElgunn  

Tim McElgunn
Principal Analyst , ICMI


Overview:
Join a panel of industry experts on February 16th at 2PM ET to learn how you can use gamification to turn data-driven insights into powerful, targeted training, challenges, and awards that will help your team reach its full potential. Read More

Register

Sponsored by

Webinars Available On-Demand

Title
Sponsor

The State of EX and CX in 2022 and Beyond

Published December 15, 2021

Genesys

Test Webinar for ON24

Published March 8, 2021

ICMI Logo

2020 Vision: Contact Center Trends to Watch

Published January 22, 2020

Lifesize

5 Omnichannel Lessons Learned the Hard Way

Published February 18, 2020

Five9

View More Webinars