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The Analytics Bundle

7 Ways to Level Up Your Analytics Programs

Author: ICMI Research

Publisher: ICMI

Number of Pages:

Sponsor:
NICE nexdia

Take analytics in your contact center to the next level with The Analytics Bundle!

So, you have an analytics suite or a set of tools. Progress! But having a tool (or tools) is just one step on the journey – what do you need to know or do to make it sing? The Analytics Bundle.

This bundle explores the current landscape of analytics and in the future, how to take you analytics programs to the next level, and how to maximize your investment.

The Analytics Bundle: Videos, Trend Report, and Executive Summary

Get started with three videos:

  • 7 Ways to Level Up Your Analytics Programs
  • Deconstructing Data: A Crash Course in Analytics
  • 5 Tips for Making the Most of Your Investment Analytics

Then, expand your knowledge with the latest trend report, “The 4 Best Practices of Highly Effective Quality Management and Analytics Programs.”

And finally, get hands on with the “The Impact and Influence of Analytics and Quality Management on Contact Center Performance” executive summary.

To get started, complete the form below to receive The Analytics Bundle!

Topics: Customer Experience, Best Practices, Analytics And Benchmarking

Request the Videos, Trend Report, and Executive Summary!