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About The Author

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Dennis Gershowitz
DG Associates, Principal

Dennis Gershowitz and DG Associates specialize in working with B2B clients on challenges such as Delivering Customer Success, Understanding and satisfying Customer Value Propositions, Customer Adoption and Outcomes, Journey Mapping, Strategy, Customer Culture, and Retention Management. Dennis realizes that success comes from understanding and building Customer and Employee Engagement, Improved Communications, applying EQ and strong Interpersonal Skills into the business environment, Organizational Alignment, developing a Customer-Centric Culture, and an environment of Coaching, Training, and Mentoring.

Dennis currently consults and is on the Board of Directors for Hospital Maintenance Consultants, he has held senior management positions with Alfa Wassermann-VP/GM, Timbrel Systems (Startup) -VP Operations, Olympus America Endoscopy Svc Grp VP, Medical Laboratory Automation SVP Ops/VP Svc, Bayer Diagnostics-Dir Svc and Coulter Electronics-Sales/Field Ops Dir On a Professional level, Dennis holds an MBA from Case Western Reserve, a member of various Executive Leadership Teams, a Director on various Boards of Directors and Trustees, a Mentor for EQ Mentor and University North Carolina Wilmington, Fellow UNCW Cameron School of Business, Certified Service Executive-NASM, Writer and Speaker.

On a Professional level, Dennis holds an MBA from Case Western Reserve, a member of various Executive Leadership Teams, a Director on various Boards of Directors and Trustees, a Mentor for EQ Mentor and University North Carolina Wilmington, Fellow UNCW Cameron School of Business, Certified Service Executive-NASM, Writer and Speaker.
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