About The Author

Paul Sewell is the Senior Director of Communications and Intelligence for OpenSpan (www.openspan.com), a recent ICMI Global Contact Center Award winner. A 14-year veteran of the customer service technology industry, Mr. Sewell is a respected evangelist and proponent of technology solutions that deliver world-class customer experiences. At OpenSpan, Paul’s efforts are focused on marketing the company’s analytics and desktop automation products. To reach Paul, please email him at [email protected].