Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.
He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Additionally, Jon is a UC Expert
with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group
, speaks regularly at industry events, and accepts public speaking invitations
. He is frequently cited
in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC