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About The Author

Jon Arnold
Principal, J Arnold & Associates
Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS), artificial intelligence, speech technologies, 5G, Internet of Things, contact centers, and customer experience.


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