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About The Author

Nick Glimsdahl
Nick Glimsdahl
Email [email protected]
Nick Glimsdahl is a thought leader in both the customer service and customers experience fields, and his professional mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. His background in sales, marketing, and contact center solutions serves as the framework for his advanced expertise in the CS/CX industry, and as a director of contact center solutions at VDS, Nick helps companies stop and evaluate their current state, collaborate with subject matter experts, and listen to their customers. You can connect with him on LinkedIn and Twitter. 
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