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Catherine Mattice Zundel, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and partners with her clients to help them create positive cultures. Her clients include everything from Fortune 500's to small nonprofits and absolutely everything in between. She has published in a variety of industry magazines and has also appeared on/in NPR, CNN, USA Today, Forbes.com, and more as an expert. In his foreword to her first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, Ken Blanchard said it was "the most comprehensive and valuable handbook" on workplace bullying. She's written two additional books since then, and is one of the founders of the National Workplace Bullying Coalition.
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.