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Recognized as a subject-matter expert on virtual/work-at-home environments and leadership development, Vicki Brackett has written for and been interviewed by Forbes, Fast Company, Fortune Magazine, CFO Magazine, CEOWorld, HR News, Training Magazine, and a host of other publications, news outlets and podcasts on creative work-at-home and employee engagement strategies.
Vicki has spent almost two decades transforming contact centers into thriving virtual/work-at-home environments that achieve stellar performance and high employee satisfaction. She is the Co-Founder and head of work-at-home strategies at Sinousia where she and her teams help organizations rethink and reengineer their workplace to thrive in the virtual/work-at-home environment.
Vicki is also the author of ‘The Leadership Toolbox - Manage Less Achieve More,’ a book about her experience running virtual/work-at-home and brick & mortar contact center organizations from 200 to 2000+ people across industries ranging from consumer technology, education, automotive, cosmetics, nutrition and other consumer products. Her book showcases a set of leadership tools that have been vetted by thousands of employees and a systematic approach that can transform organizations into top performing organizations where employees love coming to work, are highly engaged and help move the organization forward.