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The Top 23 Articles of 2023: #10-14

From understanding how AI will impact contact centers to ideas to boost morale on your team, this year, we covered a variety of topics to make your work easier. As we count down to #1, here's the third installment of our top 23 articles of 2023.

#14: I Ask ChatGPT If It Can Improve the Contact Center Customer Experience

Rob Dwyer

Headshot of Rob DwyerThere’s been so much talk about how ChatGPT could replace contact center jobs that this author decided to directly ask ChatGPT about the subject. Here’s what the technology said about the accuracy of information, policy exceptions, and data security.

#13: How to Achieve Team Success Using Emotional Intelligence-Based Leadership

Sayo Afolayan

There are two important pillars of high-performing teams: strong relationships and engaged team members. So, learning how you can lead with emotional intelligence is a critical factor to the success of your employees.

#12: How Can Aretha Franklin Help Your Contact Center Attendance?

Gwen Foster Oglesby

Headshot of GwenIt’s a common truth that most contact centers struggle with attendance. Sometimes, you have to “jazz up” your approach, while communicating core expectations that are vital to the success of the organization.

#11: Simple Ideas to Keep Up Morale at Your Contact Center

Cheryl Gregware

When it comes to keeping your employees engaged and happy, you don't have to reinvent the wheel. Check out this list of tried-and-true activities to try.

#10: The Promise of Generative AI: New, Flexible Customer Experiences

EJ Bowen

headshotGenerative AI excels in providing efficient and personalized experiences. But how will it (and should it) impact contact centers? Here's a breakdown.