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The ICMI Global Contact Center Awards Program is the most comprehensive
awards program dedicated to the customer management industry. It is
designed to honor and recognize the companies, contact centers and
individuals that provide a platform for leadership, vision, innovation and
strategic accomplishments for the industry. We’ve recognized contact
centers and their team members for more than a decade now, and we’re
excited to celebrate with the 2019 class of finalists and winners on May 14
at Contact Center Expo.
This year we received hundreds of high-quality applications across 13
unique categories—and our panel of 39 judges spent the last month pouring
over the entries. The level of participation was record-breaking, and we’re
now pleased to announce to the 2019 finalists!
Please join us in congratulating these stand-out teams and professionals:
ICMI is considered the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.
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