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Onboarding is an age-old challenge, not just for contact centers, but for business in general. Last week, the #ICMIchat community brainstormed ways to make this process better. Watch this video for a few quick tips.
ICMI is considered the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.
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