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How much time should senior leaders spend in their customer service operation? Brad Cleveland recently answered this question during his "Thrive in the New Era of Customer Relationships" video series. Watch what he had to say and share your reactions in the comments below.
Meet Brad this May 21-24 in Orlando, FL for ICMI Contact Center Expo!
ICMI is considered the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.
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