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8 Contact Center Pros Share Their Top Challenges of 2018

This week, #ICMIchat was all about reflection. We discussed top trends from 2018 as we pondered what they might mean for the future. We also asked participants to share the number one challenge their contact center faced this year. Keep watching to see a few of the top responses, then leave us a comment. We want to know. What was your top challenge?

(Read the full chat recap here.)