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A lack of adequate technology often stands in the way of enabling contact centers to deliver the best customer experiences, but excuses only limit potential. Are you guilty of using your limitations as a crutch? Technology aside, there are some free, simple things contact center leaders can do to improve service. In this tip, I share 10 things contact centers can do that require zero technology.
New to this series? Check out the last tip here! Join us again next week for more customer experience insight.
Justin Robbins is a customer service expert, professional speaker, and business consultant that helps organizations maximize the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices.
Today, Justin works with organizations to improve the impact of their performance management programs, drive more meaningful outcomes from their data, and align their customer service teams from the executive office to the front line. He is a frequent author of industry research, articles, and best practice content, and featured expert for media outlets including the New York Times, NBC Nightly News with Lester Holt, and Fox News. Learn more at https://protect-eu.mimecast.com/s/4v25CANYYIrJg7AhG7Cd0?domain=justinmrobbins.com.
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