Published: February 28, 2017 | Comments
Not so long ago, our contact center struggled with poor employee engagement and a 66% attrition rate in the first 90 days. Fast forward a year, and we've seen dramatic improvements, including improved employee satisfaction and a doubled retention rate. How did we do it? I'll be sharing our secrets in my upcoming ICMI Contact Center Expo & Conference Session: Improving Training Through Employee Engagement.
In the meantime, I'd like to share three simple tips that will help put your contact center on the path to employee engagement. Watch this short video and tell me what you think! Have tips to add? Share them below in the comments.