Date Published: June 28, 2016 - Last Updated 4 Years, 254 Days, 1 Hour, 15 Minutes ago
Contact centers have enormous potential to provide other business units with valuable insight and support. This can include input on customers, products, services and processes—information that, when captured and used, can transform an organization's ability to innovate, meet customer expectations, and provide great experiences.
The benefits to the broader organization can be significant and varied. Consider the value to functional areas (and the potential return on investment) when the contact center: