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Today you are going to start or try something new. It can be as simple as a new way to drive to work. A different order at Starbuck’s. Order a Rosetta Stone and learn a new language (Facebook’s Mark Zuckerberg learned Mandarin Chinese last year). Start a company. Change jobs. Don’t worry about failure, just do it. Successful people fail all the time. Do something. Today. Tell me what it is below …. studies show if you write it, you feel more committed to it! Mine? I vow to learn to play chess this year and beat my 15 year old at least once. (Let me know what I should read, watch, etc. to reach this goal!)
Everything is theoretically impossible, until it is done. –Robert Heinlein
Happy New Year – here’s a great video from our former neighbor/astronaut Chris Hadfield. Memorize it:
Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.