TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

Advertisement

#ICMIchat Recap: Self-Service in the Small Contact Center

Self-service can have a significant impact on a contact center of any size, but the impact is sometimes greatest for the small contact center.

Directing customers to help themselves can reduce staffing needs, save money, and improve the customer experience, but any new implementation has the potential to cause confusion or frustrating.  How are other small contact center leaders successfully managing self-service? Read the recap below for advice.

Join us next week (Tuesday, 1pm EST) as we chat about mapping the customer journey.  Our guest host @Corvisa will lead the one hour discussion. Just follow and use #ICMIchat on Twitter to participate.