Chat with us, powered by LiveChat #ICMIchat Recap: Self-Service in the Small Contact Center

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Advertisement

#ICMIchat Recap: Self-Service in the Small Contact Center

Self-service can have a significant impact on a contact center of any size, but the impact is sometimes greatest for the small contact center.

Directing customers to help themselves can reduce staffing needs, save money, and improve the customer experience, but any new implementation has the potential to cause confusion or frustrating.  How are other small contact center leaders successfully managing self-service? Read the recap below for advice.

Join us next week (Tuesday, 1pm EST) as we chat about mapping the customer journey.  Our guest host @Corvisa will lead the one hour discussion. Just follow and use #ICMIchat on Twitter to participate.