Published: October 01, 2015 | Comments
Self-service can have a significant impact on a contact center of any size, but the impact is sometimes greatest for the small contact center.
Directing customers to help themselves can reduce staffing needs, save money, and improve the customer experience, but any new implementation has the potential to cause confusion or frustrating. How are other small contact center leaders successfully managing self-service? Read the recap below for advice.
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