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Last month we launched the ICMI.com Monthly Top 5 series. It's our way of keeping you up to speed on some of the most buzzworthy topics in the contact center industry.
We're back with a roundup of February's top moments on icmi.com. Here are more tools and resources you can use to improve morale in your contact center and prepare for the future.
Interested in seeing your name on the list next time? Reach out to us via Twitter or email if you'd like to become an icmi.com contributor.
[Webinar] Focus on the Customer: Creating Great Experiences in 2015
[Webinar] 2015 ICMI Contact Center Research Findings: Own the Moments
[Blog post] 4 Fresh Thoughts to Reimagine Contact Center Culture
[Blog post] 5 Ways to Build Service Rep Confidence
[Brochure] Contact Center Expo and Conference
[#ICMIchat] #ICMIchat Recap: Contact Center Culture in Action
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
