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Last month we launched the ICMI.com Monthly Top 5 series. It's our way of keeping you up to speed on some of the most buzzworthy topics in the contact center industry.
We're back with a roundup of February's top moments on icmi.com. Here are more tools and resources you can use to improve morale in your contact center and prepare for the future.
Interested in seeing your name on the list next time? Reach out to us via Twitter or email if you'd like to become an icmi.com contributor.
[Webinar] Focus on the Customer: Creating Great Experiences in 2015
[Webinar] 2015 ICMI Contact Center Research Findings: Own the Moments
[Blog post] 4 Fresh Thoughts to Reimagine Contact Center Culture
[Blog post] 5 Ways to Build Service Rep Confidence
[Brochure] Contact Center Expo and Conference
[#ICMIchat] #ICMIchat Recap: Contact Center Culture in Action
Justin Robbins is a customer service expert, professional speaker, and business consultant that helps organizations maximize the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices.
Today, Justin works with organizations to improve the impact of their performance management programs, drive more meaningful outcomes from their data, and align their customer service teams from the executive office to the front line. He is a frequent author of industry research, articles, and best practice content, and featured expert for media outlets including the New York Times, NBC Nightly News with Lester Holt, and Fox News. Learn more at https://protect-eu.mimecast.com/s/4v25CANYYIrJg7AhG7Cd0?domain=justinmrobbins.com.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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