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ICMI.com Monthly Top 5: June 2015

By Justin Robbins, Erica Marois | Published: July 13, 2015 | Comments

Summer is in full swing, but things haven't slowed down here at ICMI.  June was another busy month filled with new research, webinars, interviews, and articles.

Whether you're looking to expand on your mobile customer service strategy, or seeking advice from one of the most well-respected customer experience professionals in the industry (Shep Hyken), you'll want to check out all the resources in the June edition of the ICMI.com Monthly Top 5.

Watch as we countdown our top 5 moments from June 2015, and check out the links below for all the resources mentioned.

As always, share your thoughts in the comments below and be sure to check back next month for another edition!

 

Article:  How Can You Deliver Great Customer Experiences if All You Have Are Two Cans and a String? (http://ubm.io/1JGvO3W)

Webinar: The State of Mobile Customer Engagement—Tips to Help You Gain Success (http://ubm.io/1KMZkDu)

Interview: Customer Success is the Key to Business Success with Shep Hyken (http://ubm.io/1Hs8BSG)

Article: Hold Up Your End of the Bargain with Transactional SMS (http://ubm.io/1Skdtgr)

Article: Why 2015 Will be the Year of Personalized Service (http://ubm.io/1JHvLXg)

Justin Robbins is a customer service expert, professional speaker, and business consultant that helps organizations maximize the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices.

Today, Justin works with organizations to improve the impact of their performance management programs, drive more meaningful outcomes from their data, and align their customer service teams from the executive office to the front line. He is a frequent author of industry research, articles, and best practice content, and featured expert for media outlets including the New York Times, NBC Nightly News with Lester Holt, and Fox News. Learn more at https://protect-eu.mimecast.com/s/4v25CANYYIrJg7AhG7Cd0?domain=justinmrobbins.com.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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