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ICMI.com Monthly Top 5: June 2015

By Justin Robbins, Erica Marois | Date Published: July 13, 2015 - Last Updated August 22, 2018 | Comments

Summer is in full swing, but things haven't slowed down here at ICMI.  June was another busy month filled with new research, webinars, interviews, and articles.

Whether you're looking to expand on your mobile customer service strategy, or seeking advice from one of the most well-respected customer experience professionals in the industry (Shep Hyken), you'll want to check out all the resources in the June edition of the ICMI.com Monthly Top 5.

Watch as we countdown our top 5 moments from June 2015, and check out the links below for all the resources mentioned.

As always, share your thoughts in the comments below and be sure to check back next month for another edition!

 

Article:  How Can You Deliver Great Customer Experiences if All You Have Are Two Cans and a String? (http://ubm.io/1JGvO3W)

Webinar: The State of Mobile Customer Engagement—Tips to Help You Gain Success (http://ubm.io/1KMZkDu)

Interview: Customer Success is the Key to Business Success with Shep Hyken (http://ubm.io/1Hs8BSG)

Article: Hold Up Your End of the Bargain with Transactional SMS (http://ubm.io/1Skdtgr)

Article: Why 2015 Will be the Year of Personalized Service (http://ubm.io/1JHvLXg)

Justin Robbins

Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.

 

 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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