Advertisement Monthly Top 5: June 2015

Summer is in full swing, but things haven't slowed down here at ICMI.  June was another busy month filled with new research, webinars, interviews, and articles.

Whether you're looking to expand on your mobile customer service strategy, or seeking advice from one of the most well-respected customer experience professionals in the industry (Shep Hyken), you'll want to check out all the resources in the June edition of the Monthly Top 5.

Watch as we countdown our top 5 moments from June 2015, and check out the links below for all the resources mentioned.

As always, share your thoughts in the comments below and be sure to check back next month for another edition!


Article:  How Can You Deliver Great Customer Experiences if All You Have Are Two Cans and a String? (

Webinar: The State of Mobile Customer Engagement—Tips to Help You Gain Success (

Interview: Customer Success is the Key to Business Success with Shep Hyken (

Article: Hold Up Your End of the Bargain with Transactional SMS (

Article: Why 2015 Will be the Year of Personalized Service (


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