Published: August 12, 2015 | Comments
July was another exciting month here at ICMI. We released brand new industry research, interviewed leading industry experts, and continued to arm contact center leaders with the resources needed to provide great customer service.
Whether you're looking for tips to improve your approach to social, advice on delighting customers, or ways to uncover profit in your contact center, you'll want to check out the resources mentioned in this edition of the ICMI.com Monthly Top 5.
Watch as we countdown our top 5 moments from July, 2015, and check out the links below to find all the resources mentioned.
As always, share your thoughts in the comments below and be sure to check back next month for another edition!