Advertisement Monthly Top 5: January 2015

2015 is already off to a great start here at ICMI, and it looks to be an exciting year for the contact center community!

We want to help make sure you don't miss any of the action.  Each month you can expect to see an Monthly Top 5 video.  We'll quickly wrap up the previous month and arm you with resources you can use to help improve your contact center.

Check out our first video below for a recap of some of January's most popular resources.

Want a chance to be featured in one of these videos?  Head over to and learn how you can share your expertise with the contact center community!

View on YouTube

Here's a roundup of the all the resources we mentioned:

[Whitepaper] 3 Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience

[#ICMIchat Recap]  Using Social Media as a Recruiting Tool

[InfoGraphic] Social Media as a Recruiting Tool

[Article] Call Center Hiring Success (Predictive Analytics Makes Hiring a Solvable Call Center Mystery)

[Article] 4 Effective Agent Hiring Strategies

[Article] When New Hire Training Transforms the Customer Experience (And When it Doesn't)     Also on Shep Hyken's blog


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