TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

Advertisement

ICMI.com Monthly Top 5: January 2015

2015 is already off to a great start here at ICMI, and it looks to be an exciting year for the contact center community!

We want to help make sure you don't miss any of the action.  Each month you can expect to see an ICMI.com Monthly Top 5 video.  We'll quickly wrap up the previous month and arm you with resources you can use to help improve your contact center.

Check out our first video below for a recap of some of January's most popular resources.

Want a chance to be featured in one of these videos?  Head over to icmi.com/contribute and learn how you can share your expertise with the contact center community!


View on YouTube

Here's a roundup of the all the resources we mentioned:

[Whitepaper] 3 Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience

[#ICMIchat Recap]  Using Social Media as a Recruiting Tool

[InfoGraphic] Social Media as a Recruiting Tool

[Article] Call Center Hiring Success (Predictive Analytics Makes Hiring a Solvable Call Center Mystery)

[Article] 4 Effective Agent Hiring Strategies

[Article] When New Hire Training Transforms the Customer Experience (And When it Doesn't)     Also on Shep Hyken's blog