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Wow the customer every chance you get. It doesn’t have to be something big or expensive. In fact, small details make all the difference in the world. Welcome and Smile written on the bananas at the Hampton Inn Dadeland in Miami. A small folded clean towel on every workout machine at the Embassy Suites in Addison, Texas. Steeleworker Lee Jolly inspired this tip with his story – the local Wendy’s drive through giving every one $1 off for wearing green on St. Patrick’s Day, an unadvertised surprise at the window.
Also read: Customer service is as customer service does
Do something small and make someone smile big today.Dayna
Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.