ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Here is Your Welcome Banana

customer appreciation

Wow the customer every chance you get. It doesn’t have to be something big or expensive. In fact, small details make all the difference in the world. Welcome and Smile written on the bananas at the Hampton Inn Dadeland in Miami. A small folded clean towel on every workout machine at the Embassy Suites in Addison, Texas. Steeleworker Lee Jolly inspired this tip with his story – the local Wendy’s drive through giving every one $1 off for wearing green on St. Patrick’s Day, an unadvertised surprise at the window.

Also read: Customer service is as customer service does

Do something small and make someone smile big today.