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Attrition is one of the biggest challenges contact centers face. Can you relate?
In this video I share two of the main causes at the root of attrition and offer up some strategies for lessening the problem.
Watch and share your thoughts and opinions in the comments!
Jim Rembach is the Board of Advisor Chair for Call Center Coach. He is also a former call center supervisor. He is a Call Center Leadership Council Member, CX Expert for the Customer Experience Professionals Association and is a certified Emotional Intelligence (EQ) practitioner. He is a contact center auditor and employee retention specialist, and holds a US trademark for the “Servant Teamwork®” leadership and organizational transformation methodology. Jim has authored nine books regarding contact center quality, employee engagement, customer experience and leadership development. He is also the host of the Fast Leader Show.