Published: June 10, 2014 | Comments
When is comes to measuring the customer experience, which metric is best? Is it Customer Satisfaction (CSAT)? Net Promoter Score (NPS)? Customer Effort? The answer may surprise you.
There is value in all three, but it's all about how you use the data. Watch and learn.
Which customer experience metric is considered most important in your contact center? Leave your comments below.