The Social Media Your Business Should be Doing

Twitter, Facebook, Vine, Snapchat, Google+, Instagram, Pinterest– the list goes on. Look into your 2014 crystal ball and decide which social media you will use as a part of your marketing campaign. Vine users can get vanity URLs now for businesses and individuals. 65% of the world’s top brands are active on Instagram. Seventeen is the first major magazine to join Snapchat. How do you decide what is best for your business? You don’t. Your customers and clients do. What do they use, where are they?  What worked for you in 2013 may not be the correct platform in 2014.  Talk to your customers, talk to your staff, and do your research. Make it easy for clients to find you.

Me? Facebook, Twitter, LinkedIn. For now…
Dayna

More Resources:

• New ICMI Symposium Course: Managing Customer Contacts with Quality
• Virtual On-Demand Course: Contact Center Agent Training: Connecting with Customers Through Email
• Webinar: Using Big Data to Achieve New Channel Executive Support 
• Research Report: Customer Experience Management in Action! Insight to Differentiate YOUR Company & Contact Center

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