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The Big Contact Center "O"

It’s finally Spring and that means it’s time to clean out your closets, organize your office, and optimize your workforce. April at ICMI is all about leveraging the power of workforce programs within the contact center! Join us all month long as we tackle topics like: transitioning from WFM to WFO, forecasting for the future, managing multichannels and reviewing different WFO models that work.

Please also share your thoughts in our current survey – Moving Beyond WFM: Workforce Optimization in the Contact Center. And join us for a complimentary webinar on April 24 -  The WFO Puzzle: Putting the Pieces Together with Kristyn Emenecker from inContact. Finally, we’d love to have you participate in our weekly #ICMIchat on Twitter at  1p ET on Tuesdays where we tackle the interesting trends in WFO all month long!

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