Published: March 28, 2014 | Comments
I went online to return a pair of tights to Zappos.com (received pink, yuk, had ordered black). The return was smooth and completed online within a few minutes (as always).
Even if there is a problem, be kind and have fun with your customer – they’ll become the best free advertising you have ever had.
Thanks Steeleworker/superwoman Stacia Pratt for this link.