TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

Let's Go Play with the Customers!

By Dayna Steele | Date Published: March 28, 2014 - Last Updated August 22, 2018 | Comments

I went online to return a pair of tights to Zappos.com (received pink, yuk, had ordered black). The return was smooth and completed online within a few minutes (as always).

A customer service email arrived a few minutes later: As a superhero myself, I know how important the right tights are. It is important that we make sure you have the correct ones as soon as possible. I have personally made sure your replacement order will arrive tomorrow so you may continue to save the world.

Even if there is a problem, be kind and have fun with your customer – they’ll become the best free advertising you have ever had.

Read this recent exchange between a customer and a Netflix customer service online chat representative – it so rocks!

Thanks Steeleworker/superwoman Stacia Pratt for this link.

Dayna
Share this tip with your favorite superhero

More Resources

Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.

Topics:

More from Dayna Steele

Subscribe now to ICMI Contact Center Insider!