Date Published: May 24, 2013 - Last Updated 5 Years, 104 Days, 9 Hours, 42 Minutes ago
Recently, I watched a Disney ‘cast member’ turn people away from a reserved area for 45 minutes without ever using the word “no.” She instead would say, in a very pleasant voice, “This section is reserved but if you go this way (she would clearly point out the area), you will find a good viewing area close to the person wearing the (pick a color) shirt.” She handled this so adeptly that I never once saw a Disney customer walk away upset. Lesson? Offer the customer a solution, not a roadblock.
Former rock radio diva turned serial entrepreneur Dayna Steele, provides tips, one at a time, with her vast network of friends, family, and followers. ICMI shares Your Daily Success Tip each week.